Privacy Policy

JCareOne (“we”, “our”, “us”) operates a remote health monitoring platform designed to support patients and families through structured daily health supervision.

Information We Collect

We may collect:

• Personal details (name, phone number, email)
• Patient health information (medical history, reports, daily health inputs)
• Device and usage data (IP address, cookies, analytics)
• Communication data (messages, support interactions)

How We Use Your Information

Your data is used to:

• Provide daily health monitoring services
• Enable nurse and doctor review
• Maintain structured health records
• Communicate updates and alerts
• Improve platform performance

Data Access & Control

• Admins have access to all data
• Nurses and doctors can only access assigned patient data
• Access is restricted and role-based

Data Storage & Security

• Data is stored securely on our servers
• Reasonable encryption and security measures are implemented
• Data is retained until the user requests deletion or as required for compliance

Third-Party Services

We use:

• Razorpay (payments)
• WhatsApp API (communication)
• Google Analytics (usage tracking)
• Google Workspace (email services)

These services may process limited data as required.

User Rights

Users have the right to:

• Access their data
• Request correction
• Request deletion by contacting support

Contact

For any privacy concerns:

📧 support@jcareone.in